• We will deliver your order on the same day if we receive it by 11 AM CST (time in USA) Monday through Friday and 10 AM CST (time in USA}) on Saturday.
• If we receive the order after that, we will deliver it the next day and inform you about it.
• We deliver only the finest quality of flower arrangements through the best local florists of usa.
• Your order would be processed based on the success of charging your credit card.
• The cut off times refer to the recipient's time zone

Please Note: If the given address or phone number of the recipient is wrong and we are not able to reach them despite our best efforts, we will have to charge you 50% of the order value and the shipping costs towards material wastage.
Sometimes, if the delivery area is remote we may have to charge you extra delivery charges depending on the location and the nearest available city/town. This will, however be done with your permission and only after communicating the issue on hand to you. We will try our best to avoid such a situation before contacting you about this.

While it is rare that we substitute your order components, there are times when substitution is required for items delivered by the local florist.

Whatever may be the case, our guarantee of fresh, beautiful flowers and on time delivery always stands true.

Items may be substituted in the following cases:

• 1. If we are out of a particular item like a basket or a container, a similar item or element of equal or greater value is substituted.
• 2. If we run out of a particular flower, we may substitute with another flower while ensuring that the look and feel of the floral arrangement is as close to the original as possible.
• 3. Sometimes, in cases like Teddy Bears or Cakes we may have to ship a different colored or flavored product or if we run out of a particular item in a gift hamper a similar item or element of equal or greater value is substituted .
• 4. Please note that the images shown on the site are indicative of the product and are upgraded versions. Thus, the flowers upon delivery would be similar to the product shown and will be for the value paid by our esteemed customers.

At FlowersforCelebration, we stand behind our flowers, our service and you, our customer.
If, for any reason, you or your gift recipient is not fully satisfied with the flower arrangement, please do not hesitate to let us know and we will replace it for no extra charge or refund you the entire order value.

• How secure are the transactions?

  Your financial transactions with us are secure as your credit card and personal details are transmitted over a 256 bit encrypted connection. See our security policy for more details.

• How do I proceed once I have decided what to send?

  Once you have decided the floral arrangement you want to send, click the 'Buy Now' button and then you can fill the recipient and your details and payment details. You get to review the details before submitting it for payment.

• Do I have the option of sending my cousin a bottle of wine with the flowers on her birthday?

  Yes, we do give you that option. We give the list of add-ons in product details page or in shopping cart page and you could select them in addition to the flowers.

• How do I customize a product?

  Customization options have certain limitations. You need to choose a product that is closest to what you like and then ask for a substitution of flowers to match the product you like. You can choose the size of the bunch and in the case of roses, you may choose the colors also. Request this in the special instructions box on the checkout process. We will try to deliver it as per your request but cannot guarantee it.

• Do you have flowers for different occasions and how do I select flowers that are appropriate for those?

  Yes, we have flowers that are appropriate for many occasions. On the top left of every page there is a list of occasions.

• Would the flowers be delivered by courier? If yes, would their handling be safe?

  The flowers will be delivered by local florists and not by couriers, unless mentioned in shipping policy. This is to make sure that the flowers are handled with utmost care and tenderness.